Shipping & returns.
Thank you for supporting Brooklyn Jade Designs! Please review our shipping and return policy before placing your order.
Shipping within Canada
We currently ship within Canada only, for a flat shipping rate of $10 CAD per order.
Made-to-order production times are listed on each product page. Shipping time is additional to production time.
Returns for store credit
Eligible items may be returned for store credit within 30 days of delivery. We do not offer refunds to the original payment method, except where required by law.
To qualify for a return, items must be:
- Unworn, unwashed and unused.
- In their original condition, with all original tags attached.
- Free from stains, odours, pet hair and damage.
- Accompanied by your order number or proof of purchase.
Please contact us through our website before sending your return. Once approved, we will provide the return address and instructions. Your return must be shipped back within 30 days of delivery.
Customers are responsible for return shipping costs for change-of-mind or sizing returns. We recommend using tracked shipping and keeping your receipt until your return has been processed.
Once we receive and inspect your return, we will contact you to confirm approval and issue store credit for the amount paid for the returned items, including applicable taxes. Original shipping charges are not included in the credit, except where required by law.
Made-to-order items
All made-to-order items are final sale and are not eligible for change-of-mind or sizing returns.
Please review the product details and sizing information carefully before ordering.
If your made-to-order item arrives damaged, defective or incorrect, please contact us so we can review the issue.
Damaged, defective or incorrect items
Please check your order when it arrives. If an item arrives damaged, has a defect or is different from what you ordered, contact us through our website as soon as possible with:
- Your order number.
- A short description of the issue.
- Clear photos of the item, the damage or defect, and any damaged packaging.
Once the issue is confirmed, we will offer store credit, unless another remedy is required by law. If we need the item returned, we will arrange and cover return shipping.
Damage caused by normal wear, misuse or not following care instructions is not covered.
Your consumer rights
This policy does not limit your rights under applicable consumer protection laws, including any right to a refund, replacement, repair or cancellation required by law.
Questions?
Please contact us through our website with your order number. We’re happy to help. You can also email the company or say hello on Instagram.